Outreach Manager, Experience + Education


Job Title: Outreach Manager, Experience + Education Department: Experience + Education Reports To : Assistant Vice President, Experience + Education FLSA Status: Exempt Salary: Starting at $88,000 Summary: The Outreach Manager, Experience + Education (E+E), works collaboratively with colleagues and across the Council, supports the Assistant Vice President's leadership, and supports team members in carrying out shared goals and objectives. The Outreach Manager, E+E, is primarily responsible for developing and implementing the Council outreach plan and the Architect Licensing Advisors Community. The council outreach plan includes outreach to schools, firms, allied professional organizations' conventions, and events, including scheduling, coordinating, and delivering outreach presentations. The outreach manager provides real-time feedback from the public through outreach efforts on all of the Council's programs and initiatives. The Architect Licensing Advisors Community are local professionals, educators, and students who volunteer to help others pursue licensure and reciprocity. This individual is a subject matter expert (SME) on all E+E programs and provides excellent service to staff, students, licensure candidates, architects, and Member Boards in all matters related to E+E. Essential Duties and Responsibilities include the following. Other duties may be assigned. Open Lead and manage direct reports to implement goals, objectives, and priorities of the Council (where appropriate). Delegate and empower appropriately. Give appropriate recognition to others. Lead people toward meeting the Council's vision, mission, and goals. Consult with and keep supervisor informed on status of all projects. Manage performance and professional development of direct reports (where appropriate). Build coalitions internally and externally (with peers, direct reports, team members, Member Boards, volunteers, collateral and associated organizations, etc.) to share best practices and achieve common goals. Facilitate cooperation and teamwork throughout the organization. Communicate and operate in an open manner so that decisions and actions are clear and visible. Responsive Embrace ownership and take responsibility for the outcomes. Follow through on commitments. Be open to feedback and flexible to changing needs, priorities, and resources. Participate in outreach events as needed. Restless Motivate and create a high performing team of staff and volunteers (where appropriate). Include appropriate people in decision making process, consider diverse perspectives and experiences. Ensure that the Council builds on these differences to reach unbiased and well-reasoned decisions. Treat customers, colleagues, and employees in a fair and equitable manner. Reinforce organizational branding throughout the Council. Consistently exercise sound judgment; and professional, expert, courteous, respectful, and responsive service to internal and external stakeholders. Core Responsibilities – Department Specific Strategic Participate in the strategic planning initiatives for the department and Council-wide as needed. Support the development of the annual work plan. Regularly assess the efficiencies of E+E policies and Standard Operating Procedures (SOPs) to ensure best practices. Implement policy and procedural changes as directed. Serve as primary point of contact and administrator for assigned programs. Council Outreach Develop and implement the Council outreach plan and budget. Manage the Council outreach schedule and resources. Develop and deliver outreach presentations and communications for various audiences to include schools, firms, and conferences. Presentation delivery methods include in person, hybrid, and virtual events. Collaborate with Marketing & Communications on campaigns and messaging. In collaboration with the Specialist, E+E: Coordinate outreach visits with Architect Licensing Advisors, Member Boards, AIA Components, and allied professionals. Conduct cold calls and warm calls to schools, firms, and conventions to schedule and coordinate participation in outreach events. Research, develop and maintain relationships with schools and allied professional organizations in support of outreach. Collaborate with Council Relations and Customer Relations on outreach planning Compile outreach program metrics and prepare monthly, quarterly, and annual outreach reports Architect Licensing Advisors Community Manage the Architect Licensing Advisors Community to include content development, content posting, oversight of the community discussions, etc. Develop and implement an ongoing plan to increase their numbers and strengthen their role in the profession as a resource for licensure candidates and architects to achieve their career goals in architecture. Create and implement strategies to train and evaluate advisors on current NCARB programs to support accurate messaging to NCARB's current and future customers. Lead the development and delivery of the Licensing Advisors Summit and retreats. Research and Development Provide support to all phases of research, development, and implementation of E + E programs as directed to include - Assist with the development and administration of evaluation tools such as surveys, interviews, questionnaires, and focus groups. Assist with the production of written materials, presentations, and research reports. Customer Service Maintain subject matter expertise of E + E programs, rules, and requirements. Provide customer service on escalated issues for E + E programs and initiatives. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An accredited professional degree in architecture (B.Arch., M.Arch. D. Arch) preferred. Must be initially licensed to practice architecture within three years in at least one NCARB jurisdiction. Must meet all NCARB certification requirements. Demonstrated proficiency using technology and a wide variety of software applications to include Adobe Creative Suite Applications (Photoshop, Illustrator, Acrobat, etc), Microsoft Office Suite to include Word, Outlook, Excel, and Power Point. Preferred proficiency in using Monday, Alchemer, Tableau, and MyEmma. Demonstrated public presentation ability. Ability to travel 70% of time including weekends. Benefits NCARB's employees enjoy a comprehensive set of benefits that include strong support for health and wellness, some nice perks, and professional development. Some highlights include: Competitive pay Medical, vision, and dental Benefits Paid parental leave Life and disability insurance 401k Tuition reimbursement All-staff outings and retreats Full access to LinkedIn Learning, supporting self directed/curated professional development NCARB is an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. NCARB is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know. PI150186999